FAQ

What are the conditions for me moving in?

The date of your move-in depends on the availability of the unit size you want. To stay updated on availability, contact your desired location or check online. Once your chosen unit is vacant, all rental agreement formalities are complete, and the necessary payments have been made, you can move in immediately.

Is a long-term lease necessary?

Our default rental period is monthly unless otherwise requested by the customer. We understand that storage needs differ, so we offer flexible leasing terms to accommodate them. From short-term to long-term, we adjust to what suits you most.

What are the required documents for renting a space?

To rent a space with us, you must present a government-issued photo ID like a driver’s license, state ID, or passport. Some locations also require proof of insurance, which can be obtained through us or your current insurance provider. Please get in touch with your location to ensure you have all the necessary documentation.

Do office personnel need to let me through the security gates?

Entry to our facility is through automatic security gates; hence, office staff are not required to grant you access.

What types of payments are accepted?

Our payment methods are diverse. We accept checks, money orders, and most credit and debit cards, including Visa, Mastercard, Discover, and American Express.

Is it required to bring my own lock?

You’re welcome to bring your own lock, or if you prefer, you can buy one from us at the office.

How can I gauge the storage space I require?

We provide a storage calculation tool on our website and a dedicated manager to help you determine the ideal storage space for your needs. Assessing your items, creating an inventory list, and using our professional staff for guidance will ensure you get the most appropriate size from our various options.

What items am I allowed to store in my unit?

To ensure the safety of our tenants, employees, and the environment, we have strict regulations on the kinds of items you can store. Liquids, explosives, flammable materials, toxic substances, or perishables are prohibited. If you are uncertain about a particular item, feel free to contact us.

Do you make hand carts and dollies available?

Yes, we provide free access to hand carts and dollies for your convenience. However, these are available on a first-come, first-served basis and are subject to high demand.

What are the move-out prerequisites?

Our contractual obligations are generally monthly, but we require a notice period of 15 days before the move-out date.